Certificate II in Retail

Certificate II in Retail places particular emphasis on the development of skills and strategies that support participants to learn more effectively and improve their employment prospects.  

Participants will be assessed prior to acceptance into the course to ensure that training can be designed to effectively meet their needs and provide a positive experience for all those involved.

Career Opportunities:

• sales assistant
  
• customer service representative
  
• crew member
  
• checkout operator

Pre-requisites:

There are no prerequisites for this entry into this qualification.

Units Delivered:

• SIRXCOM001A Communicate in the workplace
  
• SIRXCCS001A Apply point of sale handling procedures
  
• SIRXCCS002A Interact with customers
  
• SIRXIND001A Work effectively in a retail environment
  
• SIRXICT001A Operate retail technology
  
• SIRXOHS001A Apply safe working practices
  
• SIRXRSK001A Minimise theft
  
• SIRXINV001A Perform stock control procedures
  
• SIRXCLM001A Organise and maintain work areas
  
• SIRXMER001A Merchandise products
  
• SIRXSLS001A Sell products and services
  
• SIRXSLS002A Advise on products and services
  
• SIRRFSA001A Apply retail food safety practices
  
• BSBCMN205A Use business technology

Also included are:  

• Orientation to learning
  
• Personal effectiveness
  
• Orientation to work

Delivery Method:

Classroom delivery & supported retail environment.

Fee Structure:

State Government Funding may be available to assist with fees for this course.
Call (03) 9761 2156 or send an online enquiry here.

Next Intake:

To be advised